Refund policy

Return & Refund Policy

Effective Date: April 18, 2026

At Happy Vibes Hub, your satisfaction matters to us. If something isn’t right with your order, we’re here to help. Please review our policy below.

1. Digital Products (Downloads, Printables, etc.)

  • Due to the instant delivery nature of digital products, all sales are final.
  • We do not accept returns, exchanges, or cancellations once a file has been downloaded.
  • If you experience any issues accessing your files, please contact us at happyvibeshub.hq@gmail.com and we will assist you.

2. Coffee & Consumable Products (Food Items)

  • Due to the perishable nature of coffee and tea products, all sales are final.
  • We do not accept returns or exchanges on consumable items.
  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@happyvibeshub.com, and we will make it right.

3. Physical Products (Mugs and Other Non-Consumable Items)

We accept returns and exchanges for eligible items under the following conditions:

  • Return window: You must request a return within 14 days of delivery.
  • Return deadline: Once your return is approved, items must be received by us within  14 days of of your return request.
  • Condition: Items must be unused, in original packaging, and in resellable condition.
  • Exclusions: Custom, personalized, or clearance items are not eligible for return.

4. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • If approved, your refund will be processed to your original payment method within 5–10 business days after approval.
  • Shipping costs are non-refundable, unless the return is due to our error (incorrect or defective item).

5. Exchanges

  • If you receive a defective or incorrect item, we will replace it at no additional cost.
  • Please contact us with photos of the item so we can assist you quickly.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • Items must be unused and in original condition and packaging.
  • Proof of purchase is required.
  • Refunds will be processed in accordance with applicable EU consumer protection laws.

8. Contact Us

We want you to shop with confidence. If you have any questions or concerns, please contact us at:

📧support@happyvibeshub.com